In our previous blog post, we discussed some general ways in which you can address upset, unsatisfied, and irate customers at your company. While it would make most jobs easier if there were only two ways to resolve a scenario with an angry customer, there are a few other things that you need to do to make sure the issue is settled. Here are a few different ways in which you can help to make an unhappy customer feel at ease, and hopefully turn them into someone who will return to your business for years to come.
Do not take it personally – During a moment of tension with an unsatisfied customer, it is easy to take the harsh words they are saying personally, especially if you are your business’ owner and operator. While your first reaction might be to snap back at the customer’s negative feedback, it is important that you do not take what they are saying to heart. It can be easy for someone to say something rotten over the phone, through an email, or even in person about your services, but they are most likely frustrated with the situation’s outcome and not you as a person. Try not to internalize their comments, but still do your best to address the concerns they might have about the work you have done.
Be conscious of your tone, body language, and facial expressions – When you are confronting an angry customer, regardless if you are doing so via phone, social media, or face-to-face, make sure you are aware of how you are coming across. From the tone of your voice or writing to the reactions your face is showing as they are explaining their problem, make sure you keep it in check. Even if the conversation is happening virtually, it is vital to make sure that you are coming across to the customer as sympathetic, understanding, and willing to help them fix their problem.
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Unfortunately, you will eventually deal with an unhappy customer at your lawn service, pest control, or golf course management company. It is not always easy to smooth over a disgruntled client, but with the right tips, management resources, and customer service training, you can turn them into a returning customer. Here are just a few ways in which you can deal with an upset customer so that their situation is handled correctly, with attention to detail, and with empathy.
Above all, make sure to listen – A big mistake that service technicians, retail store workers, or people in other customer service industries make is not listening fully to the customer’s problem. Actively paying attention to what they are saying and thinking about it critically is not easy when they are visibly upset or irate, but it is something that you should do when trying to resolve their issue. Try not to interrupt them when they are speaking, let them finish their thought, and allow yourself to be present enough to listen to why they feel the way that they do so you can do what you can to help fix their scenario.
Empathize – Have you ever had someone do a job for you, and it either was not up to your standards or was not what you thought you were receiving? Trying thinking about that situation you were in and the feelings you felt when dealing with an upset customer at your business. Thinking about how frustrated they must feel, regardless of what was or was not done, helps you to empathize with their situation. It is not the simplest thing to do, especially in the moment, but can go a long way when trying to address the issue at hand.
If your agricultural or pest care business is in need of commercial lawn sprayer equipment, turn to us at Florida Sprayers. We have locations in Apopka, Tampa, and Fort Myers, FL, and service all of the Southeastern United States.
With the warmer weather finally here, it also means that springtime pests have made their way into Florida homes and lawns. Unfortunately, there are times when your job as a pest control professional becomes challenging because you cannot identify these pests and get rid of them. Luckily, we are here to help at Florida Sprayers Inc., so here are a few that make their way to Florida during the spring months.
Chinch bugs – If there is one thing that eats up a Florida lawn quicker than any livestock ever could, it is Chinch bugs. These tiny pests find their way into yards across the south during the spring and summer months and cause massive, brown patches in lawns.
Termites – Unfortunately, warmer weather means that termites are thriving. These home-eating bugs are incredibly damaging to a building’s structure and often do the most damage during the spring.
Rodents – Even though the winter is usually the worst for this pest, rodents also find their way into homes during the fickle spring weather. Mice, rats, and squirrels seek out warmth, so if it is an unusually wet or cold spring day, keep an eye out for these critters.
If you are a pest professional looking for commercial pest control sprayers, you have come to the right place at Florida Sprayers Inc. Contact us for more information on our equipment and parts today at (800) 771-5480.
Welcome to Florida Sprayers Inc.’s blog! Here we will discuss what is happening with us as a business, as well as any promotions, events, or any other big news in our company. Additionally, we will also highlight some troubleshooting topics for your spraying equipment, as well as any articles, resources, or tips that help to make your job easier. If it has to do with pest control equipment or the industry itself, we want to make sure our readers and customers know about it.
For almost 30 years, the team at Florida Sprayers Inc. has remained the experts for all things related to commercial pest control equipment. From nozzles to pump sprayer parts, our staff at Florida Sprayers Inc. is here to assist you with finding the right parts for your equipment. With all of our team members being certified by Hypro, you can trust that we have the expertise, knowledge, training, and experience to help you locate what you need for your sprayer.
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